Responsible Gaming
Safe and Balanced Gambling Habits
Gambling can be a fun form of entertainment, but it's essential to maintain safe and balanced habits when playing our games. Set realistic expectations about winning, don't chase losses, and take regular breaks to avoid fatigue.
Budget and Bankroll Management
To ensure you're enjoying our games within your means, we recommend setting a budget before starting play. Consider the amount of money you can afford to spend and stick to it. Don't worry if you need help; our customer support team is here to assist you with any concerns.
Deposit, Loss, Wager, and Session Limits
Our platform offers various tools to help you manage your gaming experience safely:
- Deposit limits: Set a daily or weekly deposit limit to prevent over-spending.
- Loss limits: Activate alerts when you reach a predetermined loss threshold to help you stick to your budget.
- Wager limits: Establish maximum bet amounts to ensure responsible wagering.
- Session limits: Use our session timer features to track and control gaming sessions.
Reality Checks and Time Reminders
To keep an eye on time and prevent over-spending, we provide:
- Reality checks: Regular alerts during play to remind you of your spending and remaining balance.
- Time reminders: Customizeable session timers to help manage gaming time and maintain a healthy balance between gameplay and other aspects of life.
Cooling-Off Periods and Self-Exclusion Tools
If needed, take a break or permanently exclude yourself from our games through the following options:
- Cooling-off periods: Temporary suspensions allowing you to step away from gaming for set intervals.
- Self-exclusion tools: Permanent exclusion from our platform to prevent access.
Account Verification and Age Restrictions
As part of our commitment to responsible gambling, we ensure that all players meet our strict age requirements:
- Account verification: Our process verifies the identity and age of each player before allowing account creation.
- Age restrictions: Minimum age limits apply for participation in online gaming activities.
Protection of Vulnerable Players
We maintain a comprehensive approach to identifying potential vulnerabilities, providing additional support where needed. If you're concerned about your gambling habits or someone close to you, we urge you to reach out and take advantage of our supportive resources:
- Vulnerable player detection: Our system monitors for signs of problematic behavior.
- Support resources: Dedicated assistance is available via phone, email, or through the Crown Self-Exclusion Program.
Warning Signs of Problematic Gambling
Familiarise yourself with common warning signs that may indicate a need to reassess your gaming habits:
- Chasing losses: Persistently chasing after initial losses.
- Gambles affecting daily life: Significant impacts on personal relationships, work performance, or overall well-being due to excessive gaming.
Support Organisations and Professional Help Resources
If you're struggling with problem gambling or need assistance managing your habits, consider reaching out to these trusted organisations for guidance:
- National Problem Gambling Helpline: A confidential support hotline offering advice and resources.
- Gamblers Anonymous Australia: An organization providing a supportive environment through regular meetings.
Responsible Bonus Usage
To avoid excessive bonus usage leading to addiction, be mindful of your spending habits when accepting offers. Understand the terms associated with bonuses and set limits on how much you wager using promotional funds:
- Bonus terms: Carefully review conditions related to bonuses before acceptance.
- Wagering requirements: Ensure you're meeting necessary betting thresholds within timeframes.
Safer Gambling During Slots, Live Casino, Sportsbook, or Promotional Play
For a more enjoyable and sustainable gaming experience across various platforms, remember:
- Variable speed games: Manage your bets with slow-release functions available in some titles.
- Session tracking tools: Utilize on-platform features that track betting history.
Mobile Gambling Awareness
When playing online, keep these best practices in mind:
- Device security measures: Enable device-level safeguards to protect against unauthorized access.
- Mobile responsible gaming settings: Adjust your mobile preferences for more controlled play experience.
Family/Device Protection Measures
Protect those close and your account securely by implementing the following safety features:
- Account locking functions: Set automatic locks after certain periods or upon entering incorrect passwords.
- Password management advice: Use a secure password manager to generate complex, unique credentials for each gaming platform.
